Simply Sorted

Professional Home Organizing, ADHD & DEI support

Privacy Policy

Last updated: October 20, 2026

Simply Sorted Ltd (簡又易有限公司) (“we,” “us,” or “our”) operates the website https://www.simplysorted.hk (the “Site”) and provides professional home organizing, ADHD support, training, and related services. We are committed to protecting your privacy and handling your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (“PDPO”).

We understand that inviting someone into your personal space — and sharing personal circumstances — requires trust. Your privacy and comfort are our top priorities.

This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal information you provide when you visit our website, purchase our products or services, or engage with us on social media. It also explains your rights regarding the personal data we hold about you.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be indicated by revising the “Last Updated” date at the top of this page. Unless otherwise stated, changes will take effect immediately upon publication on our website.

Your continued use of our website or services after any updates have been posted constitutes your acknowledgement and acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to remain informed about how we manage and protect your information.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Information you provide directly: your name, email address, phone number, home or business address, and details you share when booking a consultation, purchasing products, or registering for training and workshops.
  • Sensitive personal information: because of the nature of our services, you may choose to share information relating to health conditions (such as an ADHD diagnosis), living situations (such as hoarding), or other challenging life circumstances. We collect this only to provide appropriate, tailored support and only with your consent.
  • Information observed during in-home services: in the course of organizing your physical or digital spaces, our team may see personal belongings, documents, and information within your home or office.
  • Payment and order information: processed securely through our payment provider Stripe. We do not store full payment card details.
  • Automatically collected information: IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.
  • Other Data: From time to time, we may invite you to share additional information in order to enter a contest or giveaway, or to take part in a survey. Whenever this happens, you will be asked for the information directly, and it will be made clear that you are providing it voluntarily in exchange for your entry or participation.

2. How We Use Your Information

We use your information to:

  • Provide, deliver, and improve our organizing, coaching, and training services.
  • Assess your space and goals and create a tailored organizing plan.
  • Process product orders, payments, and shipping.
  • Register and manage your participation in workshops and trainings.
  • Respond to your inquiries and provide customer support.
  • Send service updates and, where you have consented, marketing or promotional materials.
  • Interact with you via social media.
  • Generate a profile that is personalized to you, so that future interactions with our website will be more personal.
  • Compile anonymous statistical data for our own use or for a third-party’s use.
  • Prevent fraudulent activity on our website.

3. Confidentiality

Confidentiality is fundamental to how we work. Information about your home, belongings, personal circumstances, and any sensitive matters discussed during our services is treated as strictly confidential. We do not disclose it to third parties except as described in this policy or with your explicit consent.

4. Cookies

We use cookies and similar technologies to operate the Site and understand how it is used. These include Google Analytics, which shows us how visitors find and use the Site, and its advertising features, which help us measure our advertising and may be used to show you our ads on other websites. Stripe sets its own cookies at checkout to process payments securely and prevent fraud. You can control cookies through your browser settings and the cookie banner on the Site, and opt out of personalized Google ads at https://adssettings.google.com.

5. Sharing Your Information

We do not sell your personal data. We may share information with:

  • Trusted service providers who help us operate (e.g., website hosting, payment processing, delivery/shipping).
  • Other professionals — such as therapists, social workers, or family members — only where this is part of a holistic support plan (for example, when working with hoarding situations) and only with your knowledge and consent.
  • Authorities, where required by law.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described above, to comply with legal obligations, or to resolve disputes. Client records are kept for 5 years after the first contact.

7. Your Rights Under the PDPO

Under the Hong Kong PDPO, you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate personal data.
  • Ask about our policies and practices regarding personal data.

To exercise these rights, contact us at info@simplysorted.hk. We may charge a reasonable fee for processing data access requests, as permitted by the PDPO.

8. Data Security

We take reasonable and practicable steps to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is fully secure.

9. Children’s Privacy

Where we provide services involving children (for example, kids’ room organizing or parenting strategies for ADHD children), we collect relevant information only from a parent or guardian and with their consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.

11. Contact Us

Simply Sorted Ltd (簡又易有限公司)
Email: info@simplysorted.hk
Phone: +852-6407-3007
Hong Kong